TERMS AND CONDITIONS
These terms and conditions form the basis of your contract with Integral Chauffeur Services, whose registered office address is at 11 Ravenscourt Grove, Hornchurch, Essex, RM12 6HS (us, we, our, the Company). Making a booking with us constitutes acceptance of these terms. Please read them carefully as they set out our respective rights and obligations.
Our services are provided to you in a business-to-business capacity and the Services are not for private domestic use.
This is not a consumer contract and accordingly, We accept no liability for any business loss (which includes without limitation, any loss of contracts, loss of profits, loss of revenue or loss of anticipated savings in expenditure or any loss or corruption of data) however caused, even if foreseeable.
We reserve the right to subcontract the provision of the services to our chosen third party sub-contractors and affiliates and in such situations, our liability is limited to ensuring that we use due care and skill in the selection of the sub-contractor or affiliate company to provide the services. If we are liable to you for any reason, our liability will be limited to the direct costs you incur which are a foreseeable consequence of our failure up to a maximum of £1,000.
Nothing in this Agreement limits any liability we may have for death or personal injury resulting from our negligence and for which our liability is unlimited.
We can accept bookings by telephone, fax or e-mail. We will confirm receipt and send confirmation of your booking, usually within two hours. Please note that calls may be recorded or monitored for quality and training purposes, and to assist with service management.
If you don’t receive this confirmation or require a service within two hours, you should telephone us to ensure the booking has been received and processed.
A booking is confirmed when you have received the PDF confirmation document which we will send you by e-mail OR you have received verbal notification with a booking reference.
Services will be charged according to our standard tariff, a copy of which is available on request. Unless a quotation or copy of our tariff is requested, it will be assumed that you are aware of the charges that will apply to the service and are willing to proceed on this basis.
If the status of a flight changes and/or we receive notification of the same after the vehicle has been dispatched, the service will be charged from the scheduled pick up time. We will use reasonable endeavours to ensure that this information is accurate, however, we cannot be held responsible for any service failure caused by incorrect or inaccurate information provided by these third parties.
Services provided on Public Holidays are subject to a 50% surcharge.
Cancellation by you
Our policy is to avoid charging our clients cancellation fees where we can, however, there will be some occasions where either we or our affiliate has incurred costs in the provision of a service that is cancelled.
The cancellation will be deemed to have been accepted when received by us and acknowledged in writing. If a service is cancelled within two hours of the scheduled pick-up time, cancellation fees will apply:
Airport or other fixed-price transfer: Full charge
As directed service cancelled prior to first pick-up: 50% of the booked service cost (based on hours) subject to a minimum 2 hour and a maximum 4 hour charge.
As directed service cancelled en-route: Cost of the service performed plus 50% of the remaining booked service cost (based on hours). The latter part of the charge will be subject to a maximum of four hours.
For coach service bookings different cancellation terms apply and can vary by location – please confirm with us at the time of booking.
Cancellations or changes by us
Cancellations or changes are unfortunate but sometimes they are unavoidable. Except where otherwise expressly stated in these conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or our subcontractors could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside of our control.
Any special requests must be advised to us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part.
Disabilities and medical requirements
We will try to cater for any special requirements your company may have. If any person listed under the booking has any medical problem or disability which may affect your booking, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your transfer arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Billing & Payment
We will usually send or post an invoice within 5 working days of service completion.
For account customers, our standard payment terms are 30 days from the date of invoice and we accept payment by credit card, cheque or electronic transfer
For non-account customers, we can only accept credit card payments and card details will be requested at the time of booking. A copy of the invoice will be e-mailed or posted upon service completion and we will automatically charge the nominated credit card within 5 working days of invoice date. Or sooner if previously authorised
When a charge is queried or relates to a service that is the subject of an ongoing complaint, our standard payment terms continue to be effective, unless the query results in a partial or complete refund. In this case, payment terms will apply from the date of issue of any credit note or revised invoice.
We promise that we will provide all services with reasonable skill and care and, as far as reasonably possible, in accordance with our agreement.
We will use reasonable efforts to ensure that the Service is provided as booked. However, we will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the Service to collect you in time. We will not be responsible for any losses you suffer (including for example, any missed meetings or flights) due to your failure to allow sufficient time for your journey.
For services taking place within the UK, you will receive the benefit of additional facilities and services within the vehicles. Further details can be requested at the time of booking.
Passengers are at all times entirely responsible for the whereabouts and safekeeping of their luggage and other personal effects. We can accept no liability for loss or damage to any time under any circumstances.
Passenger Restraint Systems
All vehicles provided by Integral Chauffeur Services will be equipped with seatbelts and it is the passenger’s exclusive responsibility to ensure they are worn at all times whilst in the vehicle.
We accept no liability for loss, damage, death or bodily injury that can be attributed to a passenger’s failure to wear a seatbelt or other restraint device that was available for their use and in working order. When infants are travelling, it is the exclusive responsibility of the accompanying parent, guardian or carer to ensure that the infant is protected by a restraint system appropriate the child’s age and size.
Damage to Vehicles
Passengers may be held liable for the cost of repairing damage caused to the vehicle which could not be attributed to reasonable wear and tear. Examples include but are not limited to:
· Damage caused to doors through careless operation.
· The spillage of food or drink in the vehicle
· Cigarette burns to upholstery
We reserve the right to terminate service provision without refund or compensation at any time for any of the following reasons:
Any other circumstances when a passenger’s conduct may prejudice the safety of themselves, other passengers, the chauffeur or the vehicle.
Any unlawful or inappropriate activity.
No alteration to these conditions is possible without written consent of The Company. We endeavour to ensure that our literature, descriptions and information relating to your booking are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
To the extent that any provision of this Agreement is found by any court or competent authority to be invalid, unlawful or unenforceable in any court having jurisdiction, that provision shall be deemed not to be a part of this Agreement, it shall not affect the enforceability of the remainder of this Agreement nor shall it affect the validity, lawfulness or enforceability of that provision in any other applicable jurisdiction.
Making a Complaint
Should you need to complain about the service we have provided, you should do so with the Project Coordinator who organised the service or your nominated Account Manager. Should the matter not be resolved to your satisfaction, you can also escalate your complaint to the Directors of Integral Chauffeur Services.
All complaints must be made within 5 days of service completion and cannot be considered once payment of an invoice has been received. Failure to notify us in accordance with this procedure may affect your right to refund or compensation from us.
We will acknowledge receipt of your communication immediately and advise you when and how we will contact you again. We may need to ask you for further information so we can investigate your complaint thoroughly.
We will endeavour to resolve all issues within 7 working days, however, it may sometimes take longer for us to fully investigate.
We strongly recommend that insurance is in place to cover you and/or your employees or party members during the transfer. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, pre-existing medical conditions, and loss or damage to personal property. We will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
When you make a booking through our UK office, these Terms and Conditions and any booking to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of England and Wales only.
If you have any further questions please do not hesitate to contact our team.